Return and cancellation policy

Vibrex Massager Refund Policy

Thank you for shopping with us at Vibrex. We are committed to providing you with high-quality products and outstanding customer service. However, we understand that sometimes, returns and refunds may be necessary. This refund policy outlines the terms and conditions for obtaining a refund for your massager purchase from our online store.

  1. Eligibility for Refund:

    • To be eligible for a refund, you must have purchased the massager directly from our online store.
    • We provide a 7 day return policy
    • The refund request must be made within 7 days from the date of delivery.
    • And once the refund has been initiated it will be credited in bank account within 10-15 days

  2. Items Exempt from Refund:

    • We cannot offer refunds for used or opened massagers, as we prioritize the health and safety of all our customers.
    • Accessories or additional items included in the purchase may not be eligible for a refund if they are not returned in their original condition and packaging.

  3. Return Process:

    • Return Process:

      1. Before initiating a return, please contact our customer support team at mail@vibrex.in to discuss the reason for the return and to obtain a Return Merchandise Authorization (RMA) number.
      2. To be eligible for a refund, the massager must be returned in its original packaging, which includes the unopened and undamaged box or packaging it was delivered in.
      3. You are responsible for the shipping costs associated with returning the product.

       

  4. Refund Evaluation:

    • Once we receive the returned massager, our team will inspect it to ensure it is in its original condition and complies with our refund policy.
    • If the returned item meets the eligibility criteria, we will proceed with the refund process.

  5. Refund Options:

    • If the refund request is approved, you will have the option to receive a full refund of the purchase price paid for the massager.
    • Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

  6. Processing Time:

    • Please allow 1-2 days for us to process your refund after the returned item has been received and approved.

  7. Damaged or Defective Products:

    • If the massager arrives damaged or defective, please contact our customer support team immediately with photographic evidence of the issue. We will provide further instructions for resolving the matter promptly.

  8. Changes to the Refund Policy:

    • We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

By shopping at Vibrex, you agree to abide by this refund policy. If you have any questions or concerns regarding our refund policy or the return process, please contact our customer support team for assistance.